The safety of our customers, vendors and employees is our #1 priority. As a result, our shipping promises could show longer than you normally expect from us.
0

DISCOVERY STORE REWARDS PROGRAM - FAQ'S

TELL ME ABOUT YOUR REWARDS PROGRAM - IS IT WORTH IT?

YES! Our Loyalty Program is a terrific way to put money back in your pocket when you shop with us on www.store.Discovery.com. All you need to do is sign in to your account when you shop with us to be eligible to receive your rewards. Your rewards information is housed in the button in the lower right corner. Please check out our Terms and Conditions for full details and restrictions.

I JUST PLACED AN ORDER AND I FORGOT TO LOG IN, CAN I STILL GET POINTS FOR THE PURCHASE?

We are so sorry, but we are unable to retroactively apply points for purchases made when you are not signed into your account! We apologize for any inconvenience this may cause you and encourage you to sign in each time you purchase with us.

I JUST MADE A PURCHASE AND FORGOT TO USE MY REDEEMED REWARDS CODE, CAN YOU APPLY THAT FOR ME?

We are so sorry, but we are unable to retroactively apply the code to your transaction. Hold on to your custom redemption code which can be used on your next purchase.

CAN I USE MY REDEEMED REWARDS AND ANOTHER DISCOUNT CODE ON MY ORDER?

Our system limits us to only one discount code per order. Please choose which code you would like to use on your order. May we suggest using the code that gives the best discount?

I KNOW MY FRIEND WOULD LOVE THE DISCOVERY STORE - HOW DO I REFER THEM AND GET POINTS?

That’s terrific! Thank you for wanting to share the Discovery Store with your friends!  When the referral friend uses the link you sent them from your referral account and they open an account and make a qualifying purchase your friend will receive 500 points, (a $5.00 coupon).   You need to enter the email address of a friend who has not purchased on the Discovery Store before (if your referral has shopped on www.store.Discovery.com before, the referral link will automatically be voided by the system).  At that point, 1,000 points, or a $10.00 coupon will automatically be applied to your Account if stipulations are met.

I NEED TO RETURN AN ITEM I PURCHASED - WILL I LOSE MY POINTS FROM THIS PURCHASE?

Yes - Points earned for a purchase that is the subject of a return, refund, cancellation or declined credit card, will be deducted from your account in the amount equal to the points earned during the original transaction (including any bonus points that may be applicable). If a return will cause your account to have a negative point balance, you will not begin earning points again until your points balance is returned to zero (0), by making purchases. Rewards Discounts will be applied evenly to each line item for returns purposes. 

I USED SOME REDEEMED REWARDS ON AN ORDER THAT I AM NOW RETURNING, WILL I LOSE MY REWARDS?

We are sorry, unfortunately, our custom codes are only eligible for a one-time redemption. Returned orders, where custom codes have been applied, will not be credited back to your account.