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FAQs

FAQS

FREQUENTLY ASKED QUESTIONS

CUSTOMER SERVICE

Can I return Discovery branded items that were bought in partner retail stores?

Unfortunately, no. Discovery branded items bought in partner retail stores and not purchased on www.Store.Discovery.com are not eligible for return/exchange through our website. Please work with the partner retail stores to see what their return or exchange policy is. Sorry for any inconvenience.

The customer support team for www.Store.Discovery.com can only offer support for products sold through our website.  Please see list below for manufacturers of Discovery branded items.

Merchsource  http://www.merchsource.com/contact.php

Horizon Group https://www.horizongroupusa.com/contact-us/

Blip Toys https://www.bliptoys.com/contact

 

How can I contact the Discovery Store?

Email:  storesupport@discovery.com

Hours: Monday through Friday, 8 am to 5 pm EST

We typically respond to emails within 1 – 3 business days of receipt.

 

ORDERS AND SHIPPING

How long will it take to receive my order?

Orders typically take 7 – 10 business days to ship, depending on the order. All Discovery orders are custom made and printed on-demand. Delivery time varies based on your location and size of your order.   

What is Priority Processing?

Orders typically take 7 – 10 business days to ship, depending on the order. Add Priority Processing, and your order will ship up to 2 business days faster (5 - 8 business days to ship).  Note that priority processing only applies to apparel and hats. Delivery time varies based on your location and size of your order. 

How do I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking information. 

Do you ship products Internationally?

We ship products throughout the world with the exception of the EU. 

 

RETURNS AND EXCHANGES

What is your return policy?

We want you to love your purchase. If you’re not 100% satisfied, we accept returns or exchanges within 60 days from the date you received your order. Shipping fees are not refundable.

Note that items must be returned unused, in the original condition and packaging. Customer pays return shipping.

How do I return or exchange an item?

We accept returns or exchanges within 60 days from the date you received your order.  Please contact customer service at storesupport@discovery.com with your name, order number and reason for returning the item(s).

Customer service will respond via email within 1 – 3 business days with instructions on how to return or exchange.

Who pays for shipping on items for return?

You will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable.

Who pays for shipping on items for exchange?

You will be responsible for paying the shipping costs for returning your item. We will send the new item out to you at no extra cost.

What if an item is damaged or defective?

If you received an item which is damaged or defective, please send a photo of the item and the defect or damaged area to storesupport@discovery.com.  Please include your name, email and order # in your correspondence.  We will review the photo and respond with further instructions. 

What if I’ve received the item as a gift and I want to return or exchange?

Please contact customer service at storesupport@discovery.com for returns/exchanges of gifts. Customer service will respond via email within 1 – 3 business days with instructions.

How long until I receive my refund?

Please allow 7 – 10 business days for your return to be processed by our warehouse.  The amount of time for the refund to reflect back on your account will depend on your financial institution. Please contact your bank, credit card company or other financial service provider for questions about timing of returned funds.

 

PRODUCT INFORMATION

Where can I find the adult sizing chart? 

Click here – Size Chart

Where can I find the kids sizing chart?

Click here - Size Chart

Is your apparel sized for men or women?

All our apparel is unisex except our tanks tops.  Our tank tops are standard women's cut.